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CS Cloud Ltd. Privacy Policy

Rev: 14th August 2023

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Our contact details

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Business Name: CS Cloud Ltd.

Address: 1 Thegn Walk, Fleet, Hampshire GU51 1GQ

Phone Number: +44 (0)207 870 1365

E-mail: info@cscloud.uk

 

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)

  • Customer financial information

  • Website user stats

  • Customer specific attributes, such as:

    • Social media account information

    • System account information

    • Service ticketing information

    • Chat service transcripts

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • When you complete an online form

  • When you telephone us regarding our products and services

  • When you email us regarding our products and services

  • When you interact with our website we will collect web analytics based on cookies

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We use the information that you have given us in order to provide our products and services.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) We have a contractual obligation.

(b) We have a legitimate interest.

 

How we store your personal information

Your information is securely stored using secure internal systems accessible only by employees of CS Cloud Ltd.

As long as you keep engaging with us, we will retain your personal information under legitimate interest for as long as we consider there is value to you and to us of maintaining contact, unless you ask us to delete it sooner.

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Non-marketing contacts are retained for 12 months before being permanently deleted if no further engagement is received.

We have taken reasonable steps to help protect the information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. These include training and awareness programmes for all staff and appropriate technical measures such as encryption of laptops, enforcement of strong password controls and virus and malware detection. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a legitimate business need to know.

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We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

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Your data protection rights

Under data protection law, you have rights including:

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Your right of access - You have the right to ask us for copies of your personal information.

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Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

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Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

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Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

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You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@cscloud.uk or Tel: +44 (0)207 870 1365 if you wish to make a request.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

CS Cloud Ltd.

1 Thegn Walk

Fleet

Hampshire

GU51 1GQ

 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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