How It Works
Our support services are so simple to engage, we can be delighting your customers in just a matter of days.
Our service platform utilises some of the most comprehensive customer engagement and collaboration tools on the market, all chosen to provide world-class personal support and service to your customers.
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Take a look at our three stage onboarding process and how easy it is to work with us...
01
Discovery
Our discovery meetings are designed to build a strong partnership from the very start. We will work with you to understand your journey to date and help you discover how customised customer engagement solutions can transform your growth.
02
Collaboration
Once we agree your solution, all we need to start interacting with your customers are a few simple setup steps. Often this is a simple and secure link to our main service platforms. Collaborating on all communication requirements internally and externally is a key success factor, aligning to our trademark standards.
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We will work closely with you on any other requirements such as product training for example, covering all elements to ensure successful customer and business outcomes.
03
Customer Engagement
Our cloud-based customer engagement tools allow us to see all incoming customer communications in one place, regardless of what platform they choose.
All action items are seen by the whole team and ownership is taken by someone best skilled to provide the best possible outcome. We pride ourselves on generating consistent quality customer engagements and will always maintain agreed SLA with personal support, service and care.
Our service standards are continually monitored and managed making customer experience a priority.
It really is that simple to achieve quality local customer support and service for your business.
As we continue to support your customers we will constantly build knowledge, always looking to provide the best possible route to a solution for all. Our carefully selected platforms allow us to learn, share, and access common resolutions, troubleshooting tips and service expertise.
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Our services are always backed up with detailed metrics, operational reviews, and service delivery reporting.
Our Technology Platform
